Returns & Refunds
This policy explains how returns, damaged shipments, and refund requests are handled for purchases made through this website.
Return eligibility
Returns are accepted only for sealed and unopened products. Opened, unsealed, or partially used food supplements are not eligible for return unless required by applicable law.
Withdrawal period
If you are an EU consumer, you may have the right to withdraw from your purchase within 14 days after receiving the goods, unless a legal exception applies.
Damaged or incorrect orders
If your order arrives damaged, incorrect, or incomplete, contact us within 3 days of delivery. Please include: your order number
a short description of the issue photos of the parcel and product condition
return shipping
Standard shipping is covered by MINQON.
If a customer selects an expedited delivery option, additional shipping charges may apply. If a return is approved because of damage, defect, or incorrect shipment, return handling will be coordinated by MINQON.
If a customer selects an expedited delivery option, additional shipping charges may apply. If a return is approved because of damage, defect, or incorrect shipment, return handling will be coordinated by MINQON.
refunds
Approved refunds are processed to the original payment method without undue delay, in accordance with applicable law.
Delivery area
Orders are delivered within the European Union.
Contact for returns
Email
contact@minqon.com
Return address
Relive Balance Nutrients s. r. o.
ul. Obchodná 559/37
811 06 Bratislava, Slovakia
contact@minqon.com
Return address
Relive Balance Nutrients s. r. o.
ul. Obchodná 559/37
811 06 Bratislava, Slovakia