Privacy policy

This Privacy Policy explains how personal data is processed when you use this website, place an order, or contact MINQON.

Controller

Relive Balance Nutrients s. r. o.
ul. Obchodná 559/37
811 06 Bratislava, Slovakia
Privacy contact
contact@minqon.com

Legal basis

Depending on the context, personal data may be processed on the basis of: performance of a contract, compliance with legal obligations, legitimate interests consent, where required.

Payments

Payments are processed through Stripe.
We do not store full payment card details on our own servers unless explicitly stated otherwise.

What data we may collect

We may collect and process: full name, billing address, shipping address, email address, and phone number, where provided; payment information processed through Stripe; customer service messages; technical data, including browser type, operating system, user agent, and server logs; and order history, including products purchased, order date, and order value.

How we use personal data

We may process personal data to: operate the website; process and fulfill orders; arrange delivery; respond to enquiries; prevent fraud; comply with legal, tax, and accounting obligations; maintain order records; and improve website performance and customer experience.

Delivery

Orders are delivered within the European Union. Delivery is arranged by MINQON and its selected service providers. Standard shipping is covered by MINQON. If a customer selects an expedited delivery option, additional charges may apply.

Data retention

Personal data is retained only for as long as necessary for: order fulfillment, legal compliance,
accounting and tax obligations, fraud prevention,
customer support, order history and transaction records.

Your rights

Subject to applicable law, you may have the right to: access your personal data, correct inaccurate data, request deletion, request restriction of processing, object to certain processing, request portability where applicable, and withdraw consent where consent is the legal basis.

For privacy enquiries, contact:

contact@minqon.com


Changes

We may update this Privacy Policy from time to time. The latest version will be published on this page.